Technical Support
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| Telephony |
Handset Statutory Declaration
Calling Number Display Codes (Telstra & Optus networks)
Fixed-line telephones
Feature Activate Use CND blocking prefix 1831 + phone number Used to block outgoing CND info for a single call on a line that is preset to automatically send CND information. CND sending prefix 1832 +phone number Used to send outgoing CND info for a single call on a line that is preset not to automatically send CND information.
Mobile telephones
Feature Activate Use CND blocking prefix #31# + phone number Used to block outgoing CND info for a single call on a mobile that is preset to automatically send CND information. CND sending prefix *31# +phone number Used to send outgoing CND info for a single call on a mobile that is preset not to automatically send CND information.
Telstra Network Feature Codes
Legend
FAT = Feature Access Tone
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
AXE = Ericsson Exchange
S12 = Alcatel Exchange
"Easycall" and "Faxstream Duet" are registered trademarks of Telstra Corporation Limited
Feature Activate Cancel Variables (Time/PIN or Numbers) Status Last Number Redial (AXE Only) 0 # Call Return * 10 # Multiple Number - Second Line Number * 11 * 2 # * 11 * 2 #
(2nd dial tone)
* 21 phone number #Faxstream Duet - Second Line Number * 11 * 3 # Call Forwarding Timed * 16 # (RVA) # 16 # (RVA) * 87 PIN * (RVA) 9 * (RVA) ? * # 16 # (RVA) Call Forwarding Immediate - Variable * 21
phone number ## 21 # * # 21 # (RVA) Call Forwarding Immediate - Fixed * 21 # # 21 # * # 21 # (RVA) Call Forwarding on Busy - Variable * 24
phone number ## 24 # * # 24 # (RVA) Call Forwarding on Busy - Fixed * 25 # # 25 # * # 25 # (RVA) Password Control * 30 old PIN * new PIN *
new PIN # (RVA)CND blocking per call
(mobile phone)# 31 #
phone numberCheck "phone/settings" menu. CND sending per call
(mobile phone)*31#
phone numberCheck "phone/settings" menu. CND blocking per call
(fixed-line phone)1831
phone number* # 1831 # (RVA) CND sending per call
(fixed-line phone)1832
phone number* # 1831 # (RVA) Call Control - Predefined * 33 PIN # # 33 PIN # * # 33 # (RVA) Auto Call Back Recall * 37 # (RVA) # 37 # (RVA) * # 37 # (RVA) Call Waiting * 43 # (FAT) # 43 # (FAT) * # 43 # (RVA) Call Waiting over-ride per call (AXE Only) * 44 phone number Abbreviated Dialling Individual and Group * 51
abv code number ## 51
abv code #Delayed Hotline * 53 hot line number # # 53 # * # 53 # (RVA) Call Forwarding on No Answer - Variable * 61
phone number ## 61 # * 61
phone number *
time in secs #* # 61 # (RVA) Call Forwarding on No Answer - Fixed * 62 # # 62 # * 62 * time in secs # * # 62 # (RVA) Include Line in Hunt Group * 76 # # 76 # *#76 # (RVA) Changing Redirect List for Selective Call Forwarding * 87 PIN * (RVA) 4 * (RVA) ? Smart (Selective) Ring * 88 # (RVA) # 88 # (RVA) * 87 PIN * (RVA) ? * (RVA) ? * # 88 # (RVA) Selective Call Forwarding * 92 # (RVA) # 92 # (RVA) * # 92 # (RVA)
Optus Network Feature Codes
Legend
FAT = Feature Access Tone
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
DMS = Nortel DMS100 Exchange
Feature Activate Cancel CND Blocking Prefix *31 (FAT) phone number CND Sending Prefix *32 (FAT) phone number Selective Call Reject *60 Selective Call Divert *63 Selective Call Accept *68 Call Return * 69 Call Divert * 78 (FAT) phone number # 78 (FAT) Call Waiting # 87 VoiceMail Access * 96 Speed Dial * 99 abbrev code number #
Telstra Landline Test Numbers
For this Feature / Test Call Playback the last connected or current landline number 12722123 Ringback the current landline numberOptus landline test numbe 12722199 Playback the last connected or current landline number 1272312 Ringback the current landline number 1272399 Determine who has ADSL codes on your line. (Phone account holder only) 1800 150 436
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| xDSL |
TeamViewer QuickSupport
Simple and small customer module, runs immediately without installation and does not require administrative rights - optimized for instant support.
Please download the correct version to suit your computers operating system and advise us of the ID and password so we can remotely connect to your computer as requested.
Download for Microsoft Windows 
Download for Apple Macintosh OSX 

Phone Feature Codes