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ADSL2+ ULL (Bundled with telephone excluding line rental)

1. This is the plan's theoretical maximum download (the number before the '/') and upload (the number after the '/') speed, measured in kilobits per second. While you should receive this speed most (if not all) of the time, KEY makes no assertions that you will achieve this speed at all times. up to 8000/384 means that this plan will auto train at differing speeds based on many factors including distance from exchange and line quality etc. Residential services are provided on a "best effort delivery" basis, and don't come with an Service Level Agreement (SLA). up to 24000/1000 means that this plan will auto train at differing speeds based on many factors including distance from exchange and line quality etc.

2. This is the plan's monthly quota measured in Megabytes. For charging purposes, KEY considers 1 Megabyte to be made from 1000 Kilobytes.

3. This is the plan's monthly price, and is only an indication of the charge for ongoing provision of the ADSL service. It does not include installation/termination/modification and/or hardware fees, any fees charged through late payment of account, any add-on options provided nor excess usage fees should the plan include them.

4. This is a price per unit of usage (generally cents per megabyte) dictating how a plan is charged once you reach and exceed the monthly data quota. Not all plans have excess usage prices, and the ones that do generally have a price cap (after which normal shaping applies) to limit the maximum amount that you can pay.

5. This is the maximum price you can pay on plans that have excess usage prices. Essentially once you use the monthly data quota, data is charged at the excess usage price until this price cap, after which normal shaping occurs. Not all plans have price caps, generally the ones with excess usage charges (this is stop you from getting a massive bill).

6. This is the data limit at which your connection will be shaped, that is, your download speed lowered to 64Kbps for the remainder of your billing month. Once your quota rolls over you will be unshaped back to full speed.

7. Depending on your exchange we may be able to deliver these plans to you as bundled (with a phone line) or unbundled (using your existing phone line), either way phone line rental is an additional charge.

ADSL2+ ULL Naked

1. This is the plan's theoretical maximum download (the number before the '/') and upload (the number after the '/') speed, measured in kilobits per second. While you should receive this speed most (if not all) of the time, KEY makes no assertions that you will achieve this speed at all times. up to 8000/384 means that this plan will auto train at differing speeds based on many factors including distance from exchange and line quality etc. Residential services are provided on a "best effort delivery" basis, and don't come with an Service Level Agreement (SLA).  up to 24000/1000 means that this plan will auto train at differing speeds based on many factors including distance from exchange and line quality etc.

2. This is the plan's monthly quota measured in Megabytes. For charging purposes, KEY considers 1 Megabyte to be made from 1000 Kilobytes.

3. This is the plan's monthly price, and is only an indication of the charge for ongoing provision of the ADSL service. It does not include installation/termination/modification and/or hardware fees, any fees charged through late payment of account, any add-on options provided nor excess usage fees should the plan include them.

4. This is a price per unit of usage (generally cents per megabyte) dictating how a plan is charged once you reach and exceed the monthly data quota. Not all plans have excess usage prices, and the ones that do generally have a price cap (after which normal shaping applies) to limit the maximum amount that you can pay.

5. This is the maximum price you can pay on plans that have excess usage prices. Essentially once you use the monthly data quota, data is charged at the excess usage price until this price cap, after which normal shaping occurs. Not all plans have price caps, generally the ones with excess usage charges (this is stop you from getting a massive bill).

6. This is the data limit at which your connection will be shaped, that is, your download speed lowered to 64Kbps for the remainder of your billing month. Once your quota rolls over you will be unshaped back to full speed.

7. Naked services do not require an active phone line and are delivered on ULL copper

Fees

There are a few charges that you need to be aware of - setting up, modifying and pulling down a broadband service incurs costs from our wholesale provider that we pass on to you. The one fee you cannot get around paying is your installation fee which is different depending on whether you are setting up a new ADSL connection or 'churning' one across from another provider. All other fees are avoidable if you stay for longer than six months and don't change the parameters of your service.

Also, we list some broadband hardware items for your connection that we can supply to you if you would like - you're not required to purchase ADSL hardware from us, however it may be easier for you and certainly these are the devices that the support team are most familiar with.

New Connection Fees:

This is a once-off charge to connect your broadband service and applies to all services connected "from scratch". This fee pays for our Service Partner to configure your line for broadband access, and incurs a minimum commitment term before which disconnecting will attract a termination fee. The cost of the new connection fee depends on the selected commitment term (please see the table below). This fee is mutually exclusive with the fast transfer connection fee below ie. you will only need to pay one of these two fees depending on your connection type.

Fast transfer connection fee

This is a once-off charge to connect your broadband service and applies to all services transferred to us from participating broadband providers (that is, providers that participate in the 'fast transfer' or 'churn' process). This fee pays for our Service Partner to reconfigure your line for broadband access with us, and incurs a minimum commitment term before which disconnecting will attract a termination fee. The cost of the fast transfer connection fee depends on the selected commitment term (please see the table below). This fee is mutually exclusive with the new connection fee above ie. you will only need to pay one of these two fees depending on your connection type.

Termination fee

This is a once-off charge should you wish to disconnect your broadband service prior to finishing the minimum commitment term for your connection. Naturally, this charge doesn't apply if you've stayed connected longer than the commitment term for your connection (selected when you signed up). The cost of termination depends on your minimum connection term, listed in the following table.

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